"Ask Pizza & Pasta" of Sheffield has a total of 3 reviews with an average score of 2.5
2nd, Jun 2010
Ask Pizza & Pasta
So-so, the burger I ordered was dry and overpriced, service was okay though.
13th, Nov 2009
Ask Pizza & Pasta
Had a decent meal, when myself and my partner went recently.
Pizza was fresh and it was moderately priced can't grumble really.
6th, Nov 2009
Ask Pizza & Pasta
Ask Restaurants are part of a national chain which includes the Zizzi brand.
Ask Sheffield occupies a pr**e site just across from Sheffield City Hall, and is frequented by students and concert goers, where they can enjoy pizzas and pasta.
The menu is pretty standard, including the usual Margarita Pizza and Spaghetti Bolognese, priced mid range to appeal to their target audience.
On a frosty, wintery, post Christmas day, the Sheffield restaurant had a round 20 diners when we arrived; not quite a quarter full. The busy staff were clearly under pressure; too busy to acknowledge customers arriving through the door and almost willing them to go somewhere else.
Finding our way to a table ourselves, we were quickly admonished by the young waitress, as she pointed out that the table were about to sit as was laid for four people, and as were only a party of two she asked us to sit at one of the smaller tables designed for couples. Had the restaurant been even half full, this would have made sense, but offering small numbers of customers more space would actually have helped the place look a bit busier!!
Nevertheless, we duly obliged and after an inordinate delay, in which we had to ask if we could place an order, our meal was on its way.
When a cook burns a meal they have two choices. They can start again and ask the customer to wait a little longer, or they can cover up the carbon coating and hope that the average customer doesn’t mind, doesn’t notice, or doesn’t want to cause a fuss. (Some restaurants depend upon customer apathy to get away with poor service, but it has always been a principle of ours that drawing attention to bad practice is actually helpful for all those who come behind, and of course, for vigilant restauranteurs, who are invariably grateful for the opportunity to address any problems. ) Sadly, the staff at Ask decided to take a risk. A coating of melted cheese was bubbled across the blackened torso of the Calzone and it was brought to the table! The waiter hovered expectantly as we lifted the cheese to reveal the cinder below, and without a prompt, he offered to replace it.
At the next table, a couple (at a table for two of course!), were asking questions about staffing levels, clearly underwhelmed by the service they had received. As they paid their bill the waitress explained that there were just three of them in today and yes, they were struggling to cope. “Would you like to leave a tip?” She asked (more in hope than in earnest), and the kindly gentleman, not wishing to embarrass his wife, duly agreed.
So when the time came to pay our bill, and the same scenario played out, I asked the waitress if she felt the staff deserved a tip. “But we’re understaffed!” she ventured, seeking to justify the poor service and obtain a degree of human sympathy and understanding. “We don’t even have a Chef; she continued persuasively. “That’s why she burned the Calzone because she’s working in the kitchen on her own. She’s just a student”!!
It seems that in the year of the credit crunch, some restaurants will up their game to win customers, and some will make cutbacks to protect profits. Thankfully, customers will themselves decide who survives and who doesn’t.